Shipping Policy for Aidbea

At Aidbea, we are committed to getting your favorite skincare products to you as quickly and efficiently as possible. This policy outlines our shipping procedures, costs, and delivery expectations.

1. Order Processing Time

• All orders are processed and shipped from our warehouse in Cantonment, FL, USA.
• Orders placed are typically processed within 1-3 business days (Monday through Friday, excluding major holidays).
• Orders placed on weekends or holidays will begin processing on the next business day.
• You will receive an email confirmation once your order has been placed.

2. Shipping Rates & Delivery Estimates

Shipping charges for your order will be calculated and displayed at checkout. We offer various shipping options to meet your needs:

• Standard Shipping:
  • Estimated Delivery: 5-7 business days after processing.
  • Cost: Calculated at checkout based on package weight and destination.
  • Free Standard Shipping: We offer free standard shipping on all U.S. orders over a certain amount (e.g., $50). This threshold will be clearly stated on our website.
• Expedited Shipping:
  • Estimated Delivery: 2-3 business days after processing.
  • Cost: Calculated at checkout based on package weight and destination.
• Overnight Shipping:
  • Estimated Delivery: 1 business day after processing (if ordered before a specific cut-off time, e.g., 12:00 PM PDT).
  • Cost: Calculated at checkout based on package weight and destination.

Please note:

• Delivery estimates are for transit time only and do not include the 1-3 business days for order processing.
• Delivery delays can occasionally occur, especially during peak seasons (e.g., holidays) or due to unforeseen circumstances (e.g., extreme weather).

3. Shipping Confirmation & Order Tracking

• Once your order has shipped, you will receive a Shipping Confirmation email which will include your tracking number(s).
• The tracking number will be active within 24-48 hours. You can use this number to track the progress of your shipment on the carrier’s website.

4. Shipping Destinations

• Currently, Aidbea primarily ships within the United States.
• We do not currently offer international shipping. Please check back for updates on international shipping options in the future.

5. Shipping Carriers

We partner with reputable shipping carriers such as USPS, FedEx, and UPS to ensure reliable and efficient delivery of your orders. The carrier used for your order may vary depending on your location and the selected shipping method.

6. Incorrect Shipping Addresses

• It is the customer’s responsibility to ensure that the shipping address is entered correctly at checkout.
• If an order is returned to us due to an incorrect or undeliverable address provided by the customer, the customer will be responsible for re-shipping costs.
• If you realize you’ve made an error in your shipping address after placing an order, please contact us immediately at [email protected]. We will do our best to correct it before the order ships, but we cannot guarantee changes once processing has begun.

7. Lost or Damaged Shipments

• Damaged in Transit: If your order arrives damaged, please contact us within 48 hours of delivery at [email protected] with your order number and photos of the damaged item(s) and packaging. We will assist you with a replacement or refund.
• Lost Packages: If your tracking information shows that your package was delivered but you have not received it, please check your mailbox, porch, and with neighbors. Sometimes carriers leave packages in unexpected locations. If you still cannot locate it, please contact the shipping carrier directly first. After doing so, if the issue remains unresolved, please contact our customer support team at [email protected], and we will assist you further.

8. Contact Us

If you have any questions regarding our Shipping Policy, please contact us:

• Email: [email protected]
• Phone: +14043965684
• Address: 899 Trestle Way, Cantonment, FL, 32533