Returns & Exchange Policy for Aidbea
At Aidbea, we want you to be completely satisfied with your skincare purchase. If for any reason you are not entirely happy with your order, we’re here to help make the return process as smooth as possible.
1. Our Return Policy
- Eligibility Window: You may return most new, unopened items within 30 days of delivery for a full refund or exchange.
- Condition of Items: Returned items must be in their original, unused, and unopened condition, with all original packaging intact. Products that have been opened, used, or tampered with are generally not eligible for return due to hygiene and safety reasons, unless they are defective or damaged upon arrival (see “Damaged or Defective Items” below).
- Proof of Purchase: All returns must be accompanied by proof of purchase, such as your order number, invoice, or packing slip.
2. How to Initiate a Return or Exchange
To initiate a return or exchange, please follow these steps:
- Contact Us: Email our customer support team at [email protected] within the 30-day return window. Please include:
- Your order number.
- The item(s) you wish to return or exchange.
- The reason for your return (e.g., “damaged,” “incorrect item,” “changed mind”).
- For damaged or defective items, please attach photos of the product and packaging.
- Await Instructions: Our team will review your request and provide you with detailed instructions on how to return your item(s), including a Return Merchandise Authorization (RMA) number if applicable, and the return shipping address.
- Package Your Item(s): Securely package the item(s) in their original packaging, if possible, along with all accessories, manuals, and documentation. Clearly mark the RMA number (if provided) on the outside of the package.
- Ship Your Return: You are responsible for the return shipping costs unless the return is due to our error (e.g., you received an incorrect or defective item). We recommend using a trackable shipping service and purchasing shipping insurance, as we cannot be responsible for returns lost or damaged in transit.
3. Refunds
- Once your return is received and inspected, we will send you an email notification.
- If your return is approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 7-10 business days. Please note that it may take additional time for your bank or credit card company to post the refund to your account.
- Original shipping charges are non-refundable, unless the return is due to an error on our part.
4. Exchanges
- If you wish to exchange an item for a different product, please indicate this in your email when initiating the return.
- Once the original item is received and approved, we will process the exchange and ship the new item to you. Any price differences will be managed accordingly.
5. Damaged or Defective Items
- If you receive a damaged or defective item, please contact us immediately (within 48 hours of delivery) at [email protected].
- Please provide your order number and clear photos of the damage or defect. We will arrange for a replacement or a full refund, and we will cover the return shipping costs for verified damaged/defective products.
6. Non-Returnable Items
Certain types of items cannot be returned:
- Gift cards.
- Products marked as “Final Sale” or “Non-Returnable.”
- Items that have been opened or used, unless defective or damaged upon arrival.
Contact Us
If you have any questions about our Returns & Exchange Policy, please do not hesitate to contact us:
- Email: [email protected]
- Phone: +14043965684
- Address: 899 Trestle Way, Cantonment, FL, 32533