Frequently Asked Questions (FAQ)
Welcome to Aidbea’s FAQ section! We’ve compiled a list of common questions to help you find the information you need quickly. If you don’t find your answer here, please don’t hesitate to contact us.
About Aidbea & Our Products
Q1: What kind of products does Aidbea offer? A1: Aidbea specializes in high-quality skincare products. Our range includes essential cleansers, nourishing moisturizers, targeted serums, revitalizing masks, and more, all designed to help you achieve and maintain healthy, radiant skin.
Q2: Are Aidbea products suitable for all skin types? A2: While many of our products are formulated to be gentle and effective for a wide range of skin types, we also offer specific products tailored for oily, dry, sensitive, combination, and mature skin concerns. We recommend checking the individual product descriptions for detailed information and key ingredients to ensure they align with your specific skin needs.
Q3: Where are Aidbea products manufactured? A3: Aidbea is an American merchant. Information regarding the specific manufacturing locations for each product can often be found on the product packaging or detailed product pages.
Q4: Do you use natural or organic ingredients? A4: We strive to include high-quality ingredients in our formulations, including many natural and beneficial botanical extracts. Specific ingredient lists are available on each product page. If you have concerns about particular ingredients, please feel free to reach out to us.
Q5: Are your products cruelty-free? A5: Information regarding our cruelty-free status will be clearly stated on our product packaging and relevant product pages if applicable.
Ordering & Shipping
Q6: How can I place an order? A6: You can place an order directly through our official website: jonesroaidbeauty.store. Simply browse our product catalog, add items to your cart, and proceed to checkout.
Q7: What payment methods do you accept? A7: We accept major credit cards and other common payment methods available through our secure checkout system. Specific options will be displayed during the checkout process.
Q8: How long does shipping take? A8: Shipping times can vary depending on your location. Once your order is placed, you will receive a confirmation email with estimated delivery times. We aim to process orders promptly.
Q9: Do you offer international shipping? A9: Currently, we primarily serve customers within the United States. Please check our shipping policy on our website for any updates on international shipping availability.
Q10: How can I track my order? A10: Once your order has shipped, you will receive a shipping confirmation email containing a tracking number and a link to track your package’s progress.
Returns & Exchanges
Q11: What is your return policy? A11: We want you to be completely satisfied with your Aidbea purchase. Please refer to our dedicated Returns Policy page on jonesroaidbeauty.store for detailed information on returns, exchanges, and refunds.
Q12: My product arrived damaged. What should I do? A12: If your order arrives damaged, please contact us immediately at [email protected] with your order number and photos of the damaged item(s). We will assist you with a replacement or refund.
Contact & Support
Q13: How can I contact customer support? A13: You can reach our customer support team via: * Email: [email protected] (Recommended for detailed inquiries) * Phone: +14043965684 (For more immediate assistance)
Q14: What are your customer service hours? A14: Our customer service team operates during standard business hours, Monday through Friday. We strive to respond to all email inquiries within 24-48 business hours.
Q15: Where is Aidbea located? A15: Our physical address is: 899 Trestle Way, Cantonment, FL, 32533.